Question 1

How long does delivery take?

Accepted Answer

Most orders arrive in 2–6 working days, depending on your PIN code. Enter your PIN code on any product page to see the expected date.

Question 2

Is delivery free?

Accepted Answer

Delivery is free on orders over ₹999; below that, a ₹49 delivery fee applies.

Question 3

Do you offer cash on delivery?

Accepted Answer

Yes, cash on delivery is available on most PIN codes.

Question 4

Which payment methods do you accept?

Accepted Answer

UPI, cards, net banking and cash on delivery.

Question 5

What if my order arrives damaged or wrong?

Accepted Answer

Contact us within 48 hours of delivery with a photo of the item, and we'll replace it.

Question 6

Are One Origin products organic?

Accepted Answer

Yes. One Origin products are certified organic by OneCert, as shown on every pack.

Question 7

Are they suitable for sensitive skin?

Accepted Answer

They're made with natural ingredients, but every skin is different. Try a small amount on your inner arm and wait 24 hours before first use.

Question 8

How long does L’Arrivé last?

Accepted Answer

L’Arrivé is made to last up to 10 hours on skin.

Question 9

What is the shelf life?

Accepted Answer

See the pack for the best-before date.

Question 10

What is the code on my tube?

Accepted Answer

Every One Origin tube carries a code. Scan it to see where its key ingredient came from: the field, the harvest and the batch details.

Question 11

How can I reach you?

Accepted Answer

Call customer care on +91 11 4039 3888.